Domain 4 of 4 · Chapter 3 of 3

Technical Resources & Support

Unlock the complete study guide + 1,040 practice questions across 16 full exams.

Bundled into the existing AWS Certified Cloud Practitioner premium course — no separate purchase.

Included in this chapter:

  • The five AWS Support plans
  • Trusted Advisor, AWS Health, and self-service resources
  • Exam pattern recognition

AWS Support plans at a glance

FeatureBasicDeveloperBusinessEnterprise On-RampEnterprise
Monthly priceFreePaid (low)PaidPaid (higher)Paid (highest)
Technical support casesNone (account/billing only)Business-hours email24x7 phone, web, chat24x7 phone, web, chat24x7 phone, web, chat
Who can open casesAccount/billing onlyOne contactUnlimited users (with permissions)Unlimited users (with permissions)Unlimited users (with permissions)
Fastest response SLANo case SLASystem impaired < 12hProduction down < 1hBusiness-critical down < 30 minBusiness-critical down < 15 min
Technical Account ManagerNoNoNoPool of TAMsDesignated TAM
Trusted Advisor checksCore subsetCore subsetFull set + APIFull set + APIFull set + API

Decision tree

Need a designated TAM or<15-min critical response?EnterpriseYesNoNeed a pool of TAMs or<30-min critical response?Enterprise On-RampYesNoProduction workload needing24x7 phone & <1-hour response?BusinessYesNoNeed technical cases(business-hours email is fine)?DeveloperYesNo (billing/quota only)Basic(free, no technical cases)
Cheat sheet

Cheat sheet

  • Five AWS Support plans escalate help with price
  • Basic Support is free but allows no technical cases
  • Developer is the entry paid tier with business-hours support
  • Business is the cheapest plan with 24x7 production support
  • A single designated TAM means Enterprise Support
  • Enterprise gives the fastest 15-minute critical response
  • Business and above can open unlimited cases for any user
  • Trusted Advisor recommends across five categories
  • Trusted Advisor finds idle and underused resources to cut cost
  • Full Trusted Advisor checks require Business or higher
  • AWS Health Dashboard is free for all customers
  • AWS Health API needs a paid Support plan
  • AWS re:Post is the free community Q&A site
  • Knowledge Center and Prescriptive Guidance are free references
  • AWS Professional Services is paid expert consulting
  • APN partners are software and services providers
  • AWS Marketplace sells third-party software on your AWS bill
  • Report misuse to the AWS Trust & Safety team

Unlock with Premium — includes all practice exams and the complete study guide.

Also tested in

References

  1. AWS Support Plans
  2. Creating support cases and case management
  3. About the AWS Support API
  4. AWS Trusted Advisor
  5. What is AWS Health?
  6. AWS Prescriptive Guidance
  7. Overview of Amazon Web Services (whitepaper) Whitepaper
  8. AWS Professional Services