Domain 5 of 5 · Chapter 2 of 2

Troubleshooting Tools

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Included in this chapter:

  • From suspect to measurement
  • Measuring power: the multimeter and power-supply tester
  • Reading the boot: the POST card
  • Isolating a network run: tester, loopback, toner
  • Working safely with diagnostic tools
  • How the exam frames tool questions

Four core diagnostic instruments at a glance

AspectMultimeterPower-supply testerPOST cardCable tester
Fault familyPowerPowerBootSignal path
What it readsExact voltage, continuity, or resistance at one pointAll rails plus Power-Good at onceTwo-digit hex code where POST haltsWiremap: opens, shorts, reversed and split pairs
Power stateVoltage live, continuity and resistance deadPSU unplugged from the boardCard in a slot, machine powering onCable disconnected at both ends
Reach for it whenYou need a precise value or to check a fuseYou want a quick go/no-go on the PSUThere is no video to read a boot errorA run has no link and you suspect wiring

Decision tree

What is failing?No powerPowers on, no videoNetwork run deadQuick check orexact value?POST cardread the hang codeCable or port?QuickExactCablePortPower-supply testerMultimeterCable testerLoopback plugAlso: a toner probe traces which cable a jack lands on

Cheat sheet

  • Measure voltage with the power on, continuity and resistance with it off
  • A multimeter reads voltage, resistance, continuity, and current
  • ATX rails are +3.3, +5, and +12 V, good within about 5 percent
  • Use continuity mode to tell a good fuse from a blown one
  • The power-supply tester gives a quick go/no-go; the multimeter gives the exact value
  • A PSU that passes an unloaded tester can still fail under real load
  • No Power-Good signal means the board never leaves reset
  • A POST card shows the code where boot halts when there is no video
  • POST progress codes are written to I/O port 80h
  • Onboard CPU, DRAM, VGA, and BOOT LEDs replace a POST card
  • Distance to a cable fault needs a TDR, not a basic cable tester
  • When a run has no link, test the cable first, then the port
  • An ESD spark too small to feel can still kill a chip
  • Never wear an ESD strap near a CRT or an open power supply
  • Power down and unplug before you work inside a machine
  • Keep a work area near 40 to 60 percent humidity to limit ESD
  • Read a wall outlet on AC volts, but a battery, adapter, or PSU rail on DC volts

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References

  1. CompTIA A+ (220-1201) certification
  2. IEEE 802.3 Ethernet Working Group Whitepaper