Domain 6 of 7 · Chapter 2 of 2

ITIL AI Governance

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Included in this chapter:

  • Governing AI is not the same as using AI
  • What AI governance covers
  • The ITIL AI Capability Model: the 6C model
  • Mapping capabilities to risks: how the model is used
  • How AI governance is tested

AI governance vs the ITIL AI Capability Model

AspectAI governanceITIL AI Capability Model (6C)
What it isA framework of policies, roles, responsibilities, and controlsAn assessment and development tool that classifies AI capability
Question it answersIs our AI use responsible, compliant, and accountable?Which capability is this AI performing, and what are its risks?
What it producesDirection, controls, and human oversight over AI useA 6C capability classification mapped to AI-specific risks and controls
Its natureOngoing direction and control of how AI is usedA structured assessment of AI capability and maturity
How they relateKeeps AI use responsible once its capability is assessedNames the capability and risks that governance then controls
Classic misreadThinking adopting AI tools is governanceTreating the model as the control mechanism for AI use

Decision tree

Directs and controlshow AI is used?YesAI governancedirects and controls useNoClassifies what an AIdoes into six capabilities?YesITIL AI Capability Modelthe 6C modelNoSimply applying AIto do the work?YesUsing AIapplying AI to do workNoNot one of thesethree concepts
Cheat sheet

Cheat sheet

  • AI governance ensures AI is used responsibly, ethically, and under control
  • Governing AI is different from simply using AI
  • AI governance addresses risk, compliance, and accountability for AI
  • Responsible AI governance emphasizes transparency, accountability, and ethical use
  • AI governance requires appropriate human oversight, not full automation
  • AI governance depends on good data quality and data privacy
  • The ITIL AI Capability Model classifies AI into six capabilities (the 6C model)
  • The ITIL AI Capability Model maps each AI capability against its specific risks and controls
  • The AI Capability Model assesses capability; AI governance directs and controls AI use

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References

  1. https://www.itil.com/Itil-News-and-Announcements/itil-ai-governance-organizations
  2. https://itil.com/Itil-News-and-Announcements/ai-governance-white-paper
  3. https://www.nist.gov/itl/ai-risk-management-framework
  4. https://www.iso.org/standard/81230.html
  5. https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154
  6. https://www.itil.com/professionals/certifications/ITIL-Foundation-Version-5