ITIL and DevOps
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Included in this chapter:
- What DevOps is, and why it is not a tool
- ITIL and DevOps: complementary, not competing
- Where ITIL and DevOps meet: the lifecycle
- Exam patterns: ITIL and DevOps, apart and together
ITIL and DevOps: complementary contributions
| Aspect | ITIL | DevOps |
|---|---|---|
| What it is | A framework of management practices, guiding principles and the value system for service management | A culture and set of practices: CI/CD, automation and shared responsibility |
| Main contribution | Structure, governance and end-to-end service management | Speed and a collaborative, shared-responsibility culture |
| Focus | Co-creating value with control, risk management and continual improvement | A fast, frequent and reliable flow from development into live use |
| In the lifecycle | Governs all eight activities, discover through support | Accelerates build, transition and deliver via CI/CD |
| Continual improvement | The ITIL continual improvement model | DevOps feedback loops |
| Relationship | Complementary: provides the governed foundation | Complementary: provides the pace and shared responsibility |
Cheat sheet
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References
- https://www.itil.com/Itil-News-and-Announcements/itil-product-and-service-lifecycle-model
- https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154
- https://www.itil.com/Itil-News-and-Announcements/itil-version-5-foundation-whats-new-guide